2 million people bought and before the fucking FREE MONTH ended they lost cca. 300k people.
The evidence is clear. The hyper moderated forums, deleting any form of criticism or even banning people who are trying to help others (like the cancel button mysteriously disappearing), the "Founder" title, the absolutely pathetic emotional blackmail for people to come back, the incredible arrogance of the developers, the steady decline of players, the horrible quality of the game ranging from terrible graphics, fuckloads of bugs and shitty gameplay,... the list goes on. You are the only one who can't see that the water is already in the engine room.
The same thing happened to Warhammer Online. It was the fastest selling MMO at the time... and how it ended? Yeah, 3 active servers. Same arrogance, same cleaning of forums of any criticism so that other people don't see the complaints. It's pathetic.